Nora Regina Alawneh is the Executive Director of Business Women Forum in Palestine. A self-motivated professional with more than 22 years of specialized experience in National and International banks in the areas of Organizational Excellence, HRD Development, Diversity and Inclusion, Quality Management and Talent Management.
A team-oriented person that uses her positive attitude to motivate others in workplace to achieve results. A true believer in innovation and transformation as a driver of change. Proud of many achievements during professional career mainly the establishments and managing the Service Quality and Organizational Excellence departments at Arab Bank - Palestine, Al Hilal Bank - Abu Dhabi, and the National Bank – Palestine. This contributed to raising awareness of the critical role customer and employee experience play in driving Organizational Excellence. Through her role as Human Resource Development Manager at Quds Bank, Nora Regina championed an Employee Experience culture, with a particular emphasis on the Voice of Employees, family-friendly policies, and the significance of diversity and inclusion.
She participated twice as a judge at the Gulf Customer Experience Awards. She implemented Quality Management Systems, led audit teams to ensure compliance with ISO standards, and contributed to the implementation of the EFQM Excellence Model. Throughout her career, she trained over 2,500 employees in Customer Experience and soft skills.
Nora Regina holds a Bachelor's degree in Business Administration and a Master's degree in International Relations from Birzeit University and a second Master's degree in Quality Management from the University of Wollongong in Dubai, Australia. She holds many International professional certificates including Customer Experience Professional, EFQM Excellence Assessor, Lead ISO Auditor, NLP Practioner & NLP Professional Coach, Train the Trainer, and other specialized and distinguished training program "Qualified Corporate Director".